Page 7 - Toluna NZ News Magazine

Reminders

If you have a question, you may be able to find the answer on the FAQs page of the

website. However if you can't find an immediate answer are waiting for a reply from
our support team, please allow up to 72 hours as we often need to seek further
information from other teams.

Here are some things to bear in mind regarding rewards.

Why does PayPal take so long to

process?

We hear you, and we understand the frustration!
Processing for PayPal is done on a global scale -

so we need some time to get through all pending
redemptions. While it's partly automated, we still

need to check that the reward payments are going
to real people and not to bots.

This is a necessary part of the process and we appreciate your understanding and
patience while we do our due diligence. If you have been waiting longer than the
specified 6 weeks, please feel free to contact us.

Some rewards are processed faster

than others

Processing time for the plastic gift card rewards can

depend on available stock and may be subject to
delivery delays. However the Bunnings, GiftPay and

iTunes Digital Codes are purchased as needed, on
a regular basis. You will most likely receive these
rewards within 14 business days after making the

redemption.

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