Page 6 - Toluna NZ News Magazine

Tips and

Keep your account up-to-date

To ensure the security of your account, please take a few
minutes to check that your account details are correct and

up-to-date. This includes your PayPal details. If any
information has been changed without your knowledge,

please contact us as soon as possible.

Know how your rewards are delivered

Plastic gift cards - The Warehouse and Farmers - are
sent by courier. To reduce the number of undelivered

cards, please ensure that the address in your account is
complete and correct - and please include your suburb if
applicable! Your redemption will be rejected if this

information is not valid.

Other rewards are delivered electronically - either directly by email or to the Rewards
page in your account. Be sure to check your Rewards page regularly for the status of

your redemption, or to find your e-voucher code.

Find survey IDs

If you have a query about a survey, we require the survey
ID number in order to assist further. You can find a record

of each survey attempted on you Points page. While most
survey points are credited within 24 hours, some surveys

are only credited after the study has closed. If you see
"Project Open - Pending" next to a survey ID, it means you

qualified and will get the points when the project closes.

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