Page 6 - Toluna AU News Magazine

Tips and

Keep your account up-to-date

To ensure the security of your account, please take a few
minutes to check that your account details are correct and
up-to-date. This includes your PayPal details. If any

information has been changed without your knowledge,
please contact us as soon as possible.

Know how your rewards are delivered

Plastic gift cards - Eftpos and Visa cards - are sent
by regular mail. To reduce the number of lost or

undelivered cards, please ensure that the address in your
account is complete and correct - and your suburb must

be included! Your redemption will be rejected if this
information is not valid.

Other rewards are delivered electronically - either directly by email or to the Rewards
page in your account. Please note that Caltex, Dan Murphy's and Wish e-gift cards

are now delivered to the Rewards page. They will no longer be sent by email.
Therefore check your Rewards page regularly for the status of your redemption, or to

find your e-voucher code / e-gift card link.

Find survey IDs

If you have a query about a survey, we require the survey
ID number in order to assist further. You can find a record
of each survey attempted on you Points page. While most

survey points are credited within 24 hours, some surveys
are only credited after the study has closed. If you see

"Project Open - Pending" next to a survey ID, it means you
qualified and will get the points when the project closes.

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