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T O L U N A . C O M
NOTICES &

UPDATES

HOW TO RESOLVE TEMPORARY

WEBSITE GLITCHES

Occasionally when our website or servers get updated, you may notice some glitches or
error messages - which for the most part, are just temporary.

For example, you can't login; your points balance is zero all of a sudden; or you are
redirected to a message saying "it's not you, it's us" upon completing a survey. If this
happens, please don't be alarmed - just follow these suggestions.

Delete Cookies & Cache Check Your Points

This is our golden rule when Page

troubleshooting these types of temporary If you are redirected to an "it's not you, it's
glitches. You can delete cookies and us" error message upon completion of a
cache in your browser by going to the survey, there's a good chance that the

History settings. Then close and reopen survey was completed properly and the
your browser window, and login again. As points are pending. To check, go to your
an alternative, you can also try using a Points page, and ensure that the current
private or incognito browser window. date is included in the date range. If you

see "pending" next to the survey ID, it

means you completed the survey and will
receive the points as soon as possible.

Make sure the end
date is the current
date and not the day
before

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